Digital Accord is a modern, intuitive, and evolving Managed Service Provider who works with Small, Medium and Large Enterprises within Queensland. We are a fast paced Digital Agency, who provide full service Managed Servers as well as Website Design, Cloud Hosting and Digital Marketing.
About the Role
Due to significant growth, we have an opportunity for an exceptional Level 1-2 Helpdesk Desk Technician to join our growing team across all facets of our business. In this role you will perform tasks in conjunction with our support process to our clients. As we pride ourselves on our professionalism and expertise in providing end to end solutions for our clients, the successful applicant will need to be hard working, have a willingness to learn and have the ability to think on the go in a problem solving capacity. Digital Accord is uniquely poised within the market for rapid growth and the successful applicant will have the ability to be able to service various clients on a day to day basis.
Responsibilities May Include But Not Limited To:
- Troubleshoot and remedy general IT issues including (Servers, Workstations, General Business Programs, Networking Equipment and VOIP Phone Systems)
- Monitor and Maintain Digital Accord’s Service Level Agreement to our existing and new clients
- Updating and Monitoring existing infrastructure and working within clients requirements where applicable.
- Provide first class customer service to our clients, business partners and distributors.
- Maintain our company values when engaging with clients, fellow team members, suppliers and the management team.
- Contribute and maintain a constantly growing knowledge base system for future incident management for clients and fellow team members to utilise.
Any previous experience or exposure to the below, would be advantageous and highly regarded skills:
- Microsoft Server 2016, 2019 – Including Hyper-V and RDS
- Basic networking systems (TCP, DNS, WAN, VLAN, VPN, basic switching technologies)
- Monitoring/Backup solutions
- Office 365 – Managing and Understanding Tenants
- Windows 10
- Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.)
Why Join Us?
- Excellent Career Development – We believe in providing our team plenty of opportunity to grow and development with on going training and a long term vision for the successful applicant.
- Work-Life Balance – We support and provide flexible working conditions for our team members.
- Convenient Location – We are located within walking distance Central Station, Brisbane CBD, Spring Hill.
- Perks & Social – Free Coffee and Gym Memberships provided to all team members.
How To Apply:
If you are looking for a new challenge, please apply through our website at www.digitalaccord.com.au/careers including a CV and Cover Letter.